Family First Onboards 50 Caregivers and Collects 1,300 Credentials Monthly with Homecare Pro

Family First needed an efficient way to onboard caregivers and manage compliance to achieve their ambitious growth goals without significantly expanding their administrative team. By adopting Homecare Pro, an embedded solution within their existing WellSky platform, Family First now automatically onboards an average of 50 caregivers and collects 1,300 credentials each month without manager intervention. With Homecare Pro handling these critical HR tasks, the Family First team can fully focus on recruiting, retention, and operations as they continue expanding throughout Washington State.

Challenge

On top of the strict HR and credentialing requirements that Washington State imposes on home care providers, Family First’s Medicaid and local hospital partnerships each introduce additional layers of complexity.

“We pride ourselves on delivering top-notch care, but meeting every requirement from federal, state, and local partners can be daunting,” explains Jessica Anderson, Family First’s HR Compliance Specialist. “Our team was underwater chasing down documents, sending reminders, and running reports.”

With Family First’s administrative team already maxed out by daily HR and compliance tasks, growth was out of the question. CEO Jennipher Ama recognized they needed a solution that would do more than just track tasks, it had to execute them and integrate with their existing systems like WellSky to reduce complexity.

Solution

Family First adopted Homecare Pro, an embedded solution that integrates directly with WellSky. Acting like an additional HR team member directly within WellSky, Homecare Pro handles end-to-end caregiver onboarding and compliance, removing the need for separate logins, data entry, and follow-ups from Family First’s managers.

- Automatic Profile Creation: Homecare Pro automatically creates caregiver profiles within WellSky, ensuring there’s always a single, accurate source of caregiver data without manual data entry.
- Caregiver Sync: Compliance tracking is automated based on caregivers’ active/inactive status and hire date within WellSky, ensuring the right credentials are collected at precisely the right times.
- Document Control: Homecare Pro collects caregiver credentials directly into WellSky. Essential credentials required for scheduling and operational visibility, such as driver’s licenses, are automatically gathered by Homecare Pro and made accessible directly within WellSky. While more sensitive information remains hidden, according to Famly First’s specifications.

- Real-Time Updates: Family First can instantly adjust how Homecare Pro tracks credentials, effortlessly adapting to evolving state regulations or new payor mandates.
- Ongoing Monitoring: Homecare Pro automatically alerts caregivers about expiring credentials and provides intuitive self-service tools, ensuring compliance stays current without requiring manager intervention.
- Customizable Workflows: Homecare Pro closely collaborated with Family First’s HR team to map and digitize every form, credential, and requirement directly into WellSky, creating seamless workflows tailored precisely to Family First’s operational needs.

Results

Family First now automatically onboards an average of 50 caregivers per month since implementing Homecare Pro.

“We’re able to bring on caregivers faster without cutting corners,” says Jessica. “Caregivers can complete onboarding at their own pace with Homecare Pro, so our managers are never a bottleneck. Before, it was common to lose great hires because our manual onboarding took too long.”

Family First collects and updates 1,300 credentials and documents monthly, all completed seamlessly by Homecare Pro within WellSky. Despite significantly scaling hiring and compliance activities, Family First didn’t need to expand its administrative team.

“I’m thrilled our existing team can now focus on meaningful HR partnership, recruiting, retention, and collaborating with scheduling, rather than paperwork,” Jessica explains. “We’re accomplishing more than ever before, with far fewer hours spent on admin.”

Automated credential monitoring by Homecare Pro ensures every caregiver’s compliance is tracked, with notifications removing manual follow-ups from managers. This reduces risk, eliminates potential audit issues, and provides real-time visibility into compliance status.

“We can quickly see exactly who’s missing credentials or documents,” says Jennipher. “Having that real-time visibility is a game-changer.”

As Family First expands into new service areas and additional health care systems, compliance requirements frequently change. Homecare Pro’s flexible design effortlessly adapts to these evolving needs.

“We’ve seen compliance rules change overnight. Now I don’t panic, because Homecare Pro handles updates immediately, without disruption.”

Looking Ahead