
Cypress HomeCare Solutions onboards 34 % more caregivers than the industry’s top agencies - and does it in just 26 hours - with Homecare Pro
Cypress HomeCare Solutions is a large, family-owned agency that has delivered private-duty care across Scottsdale, Phoenix, and the wider Maricopa County area for more than 30 years.

Challenge
After concluding a four-and-a-half-year partnership with Honor Care Network, Managing Partner Bob Roth set out to rebuild Cypress’s caregiver workforce with modern technology. His priorities were clear:
- Remove friction for applicants so caregivers could start work quickly.
- Create true self-service so caregivers could track and complete every hiring step without effort from the office team.
- Automate repetitive tasks: vetting paperwork, credential checks, EMR data entry, so staff could focus on interviewing and orientation.

Bob Roth
Managing Partner and Co-Founder, Cypress HomeCare Solutions
Solution
Cypress implemented Homecare Pro to automate every back-office step from application approval through day-one readiness.
- Self-service credentialing & onboarding – Caregivers complete forms, upload documents, sign employment packets, and receive automatic reminders until 100 % compliant.
- AxisCare integration – Homecare Pro creates and populates the caregiver’s EMR profile in real time, eliminating duplicate data entry.
- Automated progress tracking – Dashboards alert Cypress staff only when an exception needs attention, letting them spend time on high-value, face-to-face interviews and orientation.
Results
- Industry-leading conversion – Cypress onboards 55 % of applicants, 34 % more hires than the industry’s top performers* (41 %).
- 26-hour time-to-work – Within just one day of an interview, Homecare Pro delivers a fully compliant AxisCare profile—documents, signatures, and registry checks complete—without a manager lifting a finger.
- Higher staff efficiency – Administrative touchpoints per hire have dropped dramatically, allowing the HR team to focus on culture and caregiver retention.


Bob Roth
Managing Partner and Co-Founder, Cypress HomeCare Solutions
*Industry top performers refers to the Home Care Masters in the Activated Insights annual benchmarking survey, representing the top 5% of home care agencies on a revenue basis.